Job description

The Shift Lead is responsible for serving all products with friendly, individualized attention towards each customer. They are also responsible for educating customers about our premium coffees and teas. The Shift Lead fulfills any other duties the store manager or assistant manager assigns and represents Foxtail Coffee in a professional manner.

Product:

• Ensures that all baristas and customers are educated on our products and services.
• Maintains the highest quality, consistent product standards.
• Follows and coaches on all Foxtail Coffee drink recipes and procedures.
• Passes required re-certifications in a timely manner.
• Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
• Begins to educate themselves on the various types of coffee, tea products, blends and roasts.
• Proficiently prepares blended and cold drinks provided by the store.
• Assists with packaging and other duties as assigned.

Service:

• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
• Verbally receives and calls back customer orders in a friendly manner.
• Reports all customer complaints to manager on duty.
• Responds proactively to prevent customer service situations.
• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
• Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
• Answers customer questions regarding coffee blends, preparation, and product freshness.
• Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
• Sells and serves baked goods and miscellaneous food items to customers.
• Maintains efficient, friendly service.

Environment:

• Restocks shelves when necessary.
• Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc.
• Assists in the distribution of weekly shipments.
• Reports potential safety hazards to the manager on duty.
• Reports all employee accidents to the manager on duty.
• Informs the manager on duty of any operational inconsistencies.

Requirements, Qualifications & Physical Demands:

• Entry-level position.
• Fluency in Spanish is a plus.
• Runs errands, when needed, to pick up supplies and/or product.
• May work special events, as needed.
• Maintains positive Foxtail Coffee morale and professional attitude.
• Must be able to work overtime, as needed.
• Excellent verbal and written skills.
• Well-organized and detail-oriented.
• Regularly required to stand, walk, talk and hear.
• Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms.
• Regularly required to lift and/or move items up to 50 pounds.
• Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects.
• Regularly required to handle food and hot beverages.

Foxtail Coffee provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Foxtail Coffee complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Types: Full-time, Part-time

Pay: $12.50 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Physical setting:

• Coffee shop

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Shift:

• Day shift
• Evening shift
• Morning shift

Supplemental pay types:

• Tips

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Application Question(s):

• What is your general availability for the position?

Experience:

• Guest Services: 1 year (Preferred)
• Food Service: 1 year (Preferred)

Work Location: One location

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.