Job description

Telemarketing Representative to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services. A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.

Responsibilities

• Cold call people using a given phone directory to sell products

• Answer incoming calls from prospective customers

• Use scripts to provide information about product’s features, prices etc. and present their benefits

• Ask pertinent questions to understand the customer’s requirements

• Persuade the customer to buy by demonstrating how merchandise or services meet their needs

• Record the customer’s personal information accurately in a computer system

• Deal with complaints or doubts to safeguard the company’s reputation

• Keep records of calls and sales and record useful information

Requirements and skills

• Proven experience as telemarketer or sales/customer service role

• Proven track record of successfully meeting sales quotas preferably over the phone

• Working knowledge of relevant computer programs and telephone systems

• Excellent communication and presentation skills

• Bilingual (English and Spanish)

• Skilled in negotiation and dealing with complaints

• Results-oriented

• Patient and able to handle customer rejection

Job Types: Full-time, Contract

Salary: $10.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• San Juan, PR 00915: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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