Job description

Are you ready to join the future of healthcare?

Join Panoramic Health! We are looking for an experienced VBC Care Team Navigator!

Who We Are & Why We Are Different

Panoramic Health partners with nephrology practices to implement Value-Based Care (VBC). VBC prioritizes high-touch care coordination for patients with chronic illnesses like chronic kidney disease (CKD). It is an interdisciplinary model where care is developed and perfected with the health of the patient as the primary driver of success. For patients living with CKD, that means slowing the progression of the disease, reducing hospitalizations, and focusing on home dialysis treatment therapies and transplantation if a diagnosis of End Stage Renal Disease occurs.

Role Summary

The primary purpose of this role is to have one point of contact for all external stakeholders in to support customer service standards and operational excellence.

Responsibilities

• Proactively feeds forward information between a multitude of stakeholders
• Monitors VBC team voicemail box and alerts appropriate team members for follow-up
• Serves as the primary contact liaison between the physician practices and the VBC team
• Inputs data from clinical team members
• Assists the VBC team, physicians, and APPs with workflow documentation completion
• Tracks patients through the acute care process until discharge and alerts appropriate care team members of the patients’ ongoing location status
• Provides utmost customer service to stakeholders
• Maintains a positive attitude and desire to serve
• Preps charts, follows timelines, and addresses performance for documentation completion
• Complies with regulatory and legal standards
• May be asked to round directly in physician practices from time to time
• May be asked to speak to patients from time to time
• Perform other duties and responsibilities as required, assigned, or requested

Functional and Technical Competencies

• Strong attention to detail and organization
• Expert computers skills with the ability to navigate and filter multiple software platforms at once
• Impeccable interpersonal skills including the ability to communicate with physicians and other licensed disciplines with ease
• Ability to write, speak, and communicate clearly
• Customer service acumen

Qualifications

• HS diploma, associate’s, or bachelor’s with healthcare customer experience or executive assistant experience preferred
• 1-2 Years of related experience

Desired Qualifications

• MsOffice (Teams, Outlook, Excel)
• Data entry
• Sorting, filing, and reconciliation

Benefits

Medical, Dental, and Vision Insurance
401(k) with match
Phone Reimbursement
Life insurance
PTO, Sick, and Holiday pay

Disclaimer

The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Global Nephrology Solutions reserves the right to amend and change responsibilities to meet business and organizational needs as necessary

This role has a salary range of $18.21- $22.30 and regular, full-time employees working 30 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, 401(K), Paid time off (PTO).

The Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment

For information about our Privacy Policy, please visit https://panoramichealth.com/privacy-policy/

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