Job description

/Get ready to join a reputable organization! We offer great training, a valuable experience, the ability to work independently and enjoy a great work life balance as a Customer Service Representative for MMC Group.

MMC IS HIRING!

Call Center Representatives to start in November (we have start dates every week)

Monday - Friday between 8:00 am - 6:30 pm

Bilingual, Veterans, & IWD's are encouraged to apply

Starting pay: $14.00 English only; $15.00 Bilingual with Spanish
Conversion: 90 Day Conversion.
Pay Increase: Once training is completed successfully!!!!
$1000 Sign-on bonus upon conversion
Work from home: Company supplies the equipment.

• You will be required to meet work at home internet speeds, no satellite or hotspots
• You would be required to work from the Athens location for the first week, which is when they would issue you equipment to take home.
• Hours of Operation: (M-F) 8:00 am – 6:30 pm (must be able to work any 8-hour shift within hours)
• Paid Training: Can not miss any time during training, training is between 6-8 weeks (classroom and on the job training)
• After classroom training: Any 8-hour shift within the hours of operation

Maximus is a 3rd party contracted vendor for the State of Texas, this project specifically is Health and Human Services Commission (HHSC). Call center agents will be assisting residents of Texas who are needing information regarding benefits offered through HHSC (SNAP, Medicaid, TANF, MEPD Programs).

Our call center agents can assist with a very wide variety of calls ranging from:

• Taking applications or renewals over the phone
• Reporting changes to clients' cases for them (address change, change in income, household composition, etc.)
• Completing password resets so that clients have access to their online accounts through yourtexasbenefits.com
• Filing complaints and appeals on cases
• Providing general information regarding processing timeframes, benefits available through HHSC, ways to apply, etc.
• Answering case specific questions clients may have (providing child's Medicaid ID number, how much SNAP has been awarded, missing information needed on a case so that it can be completed, etc.)

Your Impact

Our Customer Service Representatives are a very important part of our MMC Family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond from the comforts of your own home. Working in a collaborative and engaging virtual environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. In addition to convenience, working from home provides the added benefits of:

• Eliminating the cost, stress, and time of your daily commute
• Reduce stress levels that are common when working in a typical office environment

How to Apply: Please review all Environmental Requirements prior to applying.

**Must live within 70 miles of Athens, Texas **

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Ability to commute/relocate:

• Athens, TX 75751: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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