Under the supervision of the University Registrar, the position is responsible for the execution of student service at the front counter and data management in the Student Information System. This includes advising students, faculty and stakeholders on registrar, academic, federal policy and procedures, evaluating extenuating circumstances, answering questions from walk-in traffic, answering the main phone line and directing calls to appropriate destination, and maintaining the Registrar's general email account. Processes name and address changes, as well as major/minor/advisor changes, leave of absence/withdrawals, enrollment verifications. Provides official and unofficial transcripts to current students and alumni, faculty and administration. Contacts students by phone for additional information regarding their requests. Serves as a liaison between the Registrar's Office and other university administrators, staff and faculty for the transcript production process

Responsibilities:

• Advises students, faculty and stakeholders on registrar, academic, federal policy and procedures, evaluating extenuating circumstances.
• Answers questions from walk-in traffic, answering the main phone line and directing calls to appropriate destination, and maintaining the Registrar's general email account.
• Processes name and address changes, as well as major/minor/advisor changes, leave of absence/withdrawals, enrollment verifications.
• Provides official and unofficial transcripts to current students and alumni, faculty and administration.
• Contacts students by phone for additional information regarding their requests.
• Serves as a liaison between the Registrar's Office and other university administrators, staff and faculty for the transcript production process.

Qualifications:

• General knowledge and skills at a level normally acquired through the completion of High School education or equivalency, some college is preferred.
• At least two years of office experience in an office setting servicing the public with professional and courteous qualities.
• Ellucian Colleague experience preferred.
• Excellent facility in using Microsoft Office suite, including Word and Excel.
• Ability to use related office equipment, including PC monitor, keyboard and printer, telephone, copier, fax, calculator, and microfilm machine.
• Excellent professional verbal and written communication skills.
• Organization, superior attention to detail, flexibility, creativity, and strong ability to multi-task.
• Ability to work without supervision and demonstrate considerable initiative.

Capital University is committed to increasing the diversity of the Capital community and curriculum. This commitment includes Capital's dedication to the development of faculty and staff who are committed to inclusive practices in teaching, learning, working and all other campus and community interactions. Candidates who can contribute to that goal are particularly encouraged to apply.

For more information on Capital University, visit our website at www.capital.edu.

Capital University offers a rich benefits package that includes medical, dental, vision, retirement, family education benefits, short-term and long-term disability, life insurance and free parking.

Capital University is an equal opportunity employer, and supports a diverse and inclusive campus community. Capital University does not discriminate on the basis of race, color, national or ethnic origin, sexual orientation, religion, sex, gender, age, disability, veteran status, or other characteristics protected by the law.